Reviews

I'm very pleased to say that the service was excellent. Excited to have my visa. (on Facebook)

Wow, what a brilliant service! I was completely freaking about getting my e-visa in time for going to India. From the moment, I spoke with Maria on the Monday before my trip, she immediately calmed me down and made the application process so smooth. Regular updates were provided to me throughout the days after my application. My e-visa arrived on Thursday, the day before my trip and I can honestly say I cannot wait to use the service again, as it really did take out the hassle of applying myself. (on Google)

It was my first time when I used Visa HQ and for sure not last. Customer service was great - especially Paulin (hope I got the name right).
All done on time and nothing is too much for them. (on Google)

Excellent service and attention to your needs . I really trust them with my documents and got fantastically quick results . (on Facebook)

I used the Visa HQ services in both the US and UK and could NOT be more pleased, especially with the UK services. They were diligent, helpful, FAST, personally picked up and delivered passports back to our office that were sensitive. I trusted Maria and her team with a former world leader's materials and they executed with such precision. I would never use another company. We will be using Maria for all of our visa's in the future. (on Facebook)

So so so helpful!! I never write reviews but the amount of care I got was incredible. I'd recommend visaHQ to anyone. Thanks to Everybody! (on Facebook)

I used visaHQ to get the visa for hongkong. I must say the service was great. Very prompt response to email, reliable and i got the visa within 4 weeks although it says 6 weeks.
Great service and would highly recommend. :)
thank you VisaHQ (on Facebook)

i found VisaHQ a very good service.my e mail was answered promptly and the advice and information provided was very helpful and easy to understand.i will certainly be using VisaHQ in the future for all my holiday plans particularly as my wife is thai and needs a visa to travel nearly everywhere. (on Facebook)

They were very good the person that helped us very kind (Maria) (on Facebook)

Just wanted to say a huge thank you - your services were truly excellent, and I’ve never experienced such a hassle-free experience in getting visas!!! (on Facebook)

Efficient service and their team has a lot of patience to answer your queries.
Special thank you to Janis Mikelsons, Dilek and Michael (on Facebook)

By far the quickest and most efficient visa service. Within hours of applying, a lovely customer service specialist (Janis) responded directly asking for additional info and within 24h I had my visa. Thanks again, what a world of a difference compared to the old visa service that was manual, slow and painful! (on Facebook)

Today I called Visahq to enquire about what is needed to apply for a visa to Kenya. I have to say that I read some reviews about this company Visahq, which were very good but instead of applying online I decided to call and make some enquiries.

When I called within few seconds a call handler replied and asked how could they help me that call handler I know now by the name of Kim Basset.

As an employer myself over the last 25 years I was rather impressed by the way she handled my call, Kim was extremely pleasant and in no time she explained to me all I need to get my visa, she was that pleasant I took advantage, and asked about the visa for some other countries such as Russia and again in no time she explained to me in a thorough way all I need to know.

After my call to Visahq, which was handled by Kim Basset, I feel very pleased and I feel I can trust the company and will be the safe place to apply for my visa and any future visas. (on Facebook)

Absolutely brilliant, had made quite a few mistakes and they were able to correct all of them without any charge whatsoever. Plus they were absolutely lovely :) (on Facebook)

Great service from Dilek Aydemir as she understands my business travel plans and manages to get me visas between two trips. Will keep using VisaHQ! (on Facebook)

I am very happy with the service, Kim helped me through the whole process, answer my questions, guide my into preparing my application and I got the visa with no problems at all, in perfect timing. Overall a very good experience. (on Facebook)

Huge Thank You to Kim Basset from VisaHQ, London Office at Farringdon who helped me with my visa application. The whole process was very smooth and quick! thanks a lot! (on Facebook)

Kim Basset did a terrific job with an Indian visa for me, which was not easy ... high 5 for negotiating the licence raj with such aplomb. (on Facebook)

A slightly rocky start with getting the correct visa completed but overall a great service. Highly recommended (on Facebook)

The days of presenting myself at the Indian High Commission for when it opened at 08:30, spending a pleasant day about town & collecting the passport with visa at 16:00 that same day are long gone. In these rapidly changing times it’s great to find such prompt & efficient service. Gone through the process via this agency a number of times, & have nothing but praise. Once again, excellent service from all at Visa HQ, thank you so much for making the process so painless! (on Facebook)

I have an urgent Visa requirement for Azerbaijan for business trip. When I contacted them, they gave me the quick option for the visa. Jann Lorenz who took the call was very efficient and informative. He continuously followed up with me for the developments of the visa. As a result, I have received the passport without any delay and was delivered to our office.
thank you.

Sincerely,

Charissa (on Facebook)

I am very pleased with the service from VisaHQ. They will answer any questions relating to travel, not just visa queries! Friendly and efficient service. Thanks. (on Facebook)

I was very happy with the service with Visa HQ as they dealt with my visa to India. I needed my passport back asap and they game me the right instructions and told me exactly how long it was going to be. I received everything needed with no delay and they informed me of everything very quick.

I am sorry to take so long to get back to you, but I just wanted you to know that I received my passport back from you on the day you stipulated and that all is fine with it. I would like to take this opportunity to thank you and all your staff who, as usual, have been very helpful in obtaining my visa for me and I appreciate all your help very much. I will be going back to Russia in September, so expect to hear from me again in July in order for you to obtain my next visa to Russia. My very best regards for all your help.

I've worked with Alexander from VisaHQ four times for a Russian visa and found the support excellent, especially in guidance around new Russian biometrics. By the way, that was quite straight forward. They just needed finger prints. I hope that now they ahve them, they will not need a further in person visit. Even them , they had plenty of staff so the turn around was quick.

VisaHQ provide an efficient, cost effective, service to obtain visas. I have used them twice in relatively quick succession and on both occasions found the on-line process easy to follow. It is particularly reassuring to recieve regular progress updates from a named member of VisaHQ staff which ensure you feel completly informed as to what stage your visa application is at. This also makes the service feel quite personal. These updates are complimented by an on-line tracking system to give further reassurance. The passport return despatch is also trackable on line. All in all a first class service - until next time thank you VisaHQ.

I received emails at all stages of the process which was very reassuring. Passports returned in advance of the date I had given. Service much less expensive than that offered by the agent recommended by my travel agent, I will definitely use Visa HQ again. Thank you!

This company provide excellent service, reliable and not too expensive, based on my recent experience I would have no hesitation in recommending them. They have always answered my queries/emails promptly, and can carry out instructions.

Dear Sir/ Madame
It is with great pleasure that I write this endorsement.
I have dealt with your organisation for a number of years and have enjoyed excellent service from Michael in particular as visas to some African countries
can prove tiresome.
The incident that I wish to bring to your attention however concerns Elmira Bikchurina. We had experienced a difficult time with obtaining a Nigerian visa. Documents submitted made them think I should have a temporary work permit. I was understandably frustrated when my passport failed to come out on Thursday and even more frustrated that despite best efforts by your staff it was not received by close of business on Friday. I am due in Africa for crucial meetings on Monday morning. Elmira sensed the urgency made contact after hours with the High Commission persuaded the lady concerned to remain in the office, travelled after business hours and retrieved it. She then called me and will be meeting a colleague of mine in London to hand over the documents today, Saturday.
No praise is high enough for service of this kind. Old fashioned customer care I thought was a thing of the past, but I return to Africa with new hope.
Please pass on my grateful thanks to Elmira and by all means use part or all of this mail as testimony to your service.
Thank you once again

Fast and efficient.
We had a tight timescale and were doubtful if we could get our visas for India and Pakistan in time but Visa HQ were calm and efficient and got them with three days to spare.

The instructions for Visa Application were concise and clear.
Application was processed without incident.
I was informed (by email) at each stage of the process.
Visa arrived on the date it was promised to me.

Excellent service
Thanks Alexander
Value for money *****

Fast, effective and professional, kept the project alive with this swift turn around of India visa's. Completed everything as promised - just great service. Very, very pleased indeed.

I am a professional auditor and visit diverse companies across the globe. I am frequently asked to complete those annoying hotel surveys that are nothing less than a complete waste of time. Why? Because if hotels designed surveys that actually gave them realistic feedback, then that hotel would be perfect and would not need to conduct surveys!
I therefore normally never complete this type of review of a service provided. However.....
Visa HQ have once again; provided me with a highly professional and efficient service. I am not being influenced by the rather irrelevant and tedious "hints" (Designed, I suspect by an out of touch egotistical marketing executive with no sense of the real world) but I do not hesitate in recommending their services. (I do recommend that you ignore the hints if writing a review!).
Thank you Visa HQ for delivering my visa to China to my hotel in Korea in time for my departure to Tokyo en route to Taiwan and Indonesia, via Jining and Kuala Lumpur - work that one out for yourself!

I obtained my Russian visa through VisaHQ. I was impressed by the numerous emails keeping me informed of the progress of my application. The staff were very helpful with any questions I had regarding my application and replied within 24 hours.
I received my visa on the date specified.
Overall, this company are very professional, and I would recommend their services to all my friends, family and work associates.
Thank you VisaHQ for your valued service.
They are a cut above all other Visa service companies I have dealt with in the past.

Used VisaHQ for Russian tourist visa. Found entire process very efficient, user friendly and cost effective. Would definitely use again if need arose!

Tried to get visa for Belarus myself. Very frustrating time finding embassy website and then trying to get someone/anyone to answer the phone numbers given for visa enquiries. A friend recommended VisaHQ and they were great. Friendly, efficient and very good at keeping me informed of progress.Would definitely use them again and would recommend to friends.

I have been anxious because I sent my application at the very last minute.
But fortunately I received my passport and visa on time without any problem. Mr Alex Suchkov was so available every time I called, thank you!

I recently used Visa HQ to obtain a visa to Belarus. As I live in Sweden there is no Belarus visa centre or Consulate over here and the cost to obtain a visa at Minsk airport for a British citizen is pretty darn expensive, so I therefore chose to go through this company as my only other option. I was quite nervous about posting my passport and the relevant documents incase they became misplaced or there was a problem with my application which would subsequently delay the process. I had a range of initial concerns and queries before I 100% decided to use Visa HQ, but the online Customer Service team answered all of my questions incredibly swiftly and put my mind at ease.

The online application was very easy to complete, and after posting all of the documents I received an email two days later to say that everything had been received and the application process would begin. At every stage of the application I was kept upto date via email, and although I had no problems with my application I knew that I would have been informed should there have been. I really appreciated this service as I hate not knowing what's going on, and as this was a new experience for me with using this sort of service it really helped to put my mind at ease. Once my visa had been completed I was once again updated, and I received a text message that same day from DHL to say that they would be delivering a package the following day.

Overall, I found the whole process fantastic. I was constantly kept upto date on the application process, I encountered no problems, and I received my visa within the time frame that I was informed of. I will definitely use this service again in the future as and when I need to, and I would 100% recommend to anyone. In this day and age I think it's rare to find a company who provides a good service and good customer service, but Visa HQ does just that!

After several successful and painless visa applications I think that you have earned a review from me.

I live outside London, so getting a visa - which I have to do quite frequently - is likely to cost me time and money, both of which are in short supply. I have been using Visa HQ for a few years now, and have found that they are cost effective, efficient and speed up the whole process. They are the first ones I turn to when I have to get yet another business visa. I have no hesitation in recommending them.

If you have an urgent visa request and you need it done right the first time, without undue hassles, I would strongly suggest you go with visahq. I'm super cheap and try to save money anywhere I can, but have been converted from the hippie idea of having some distant relative or acquaintance do this complex procedure abroad for me as a special favour during their lunch break to just having the pros do it.

Have to say this was well worth money. I posted passport on Tues and I had it back by Sat with Visa done. Excellent cutomer communication all the way thru process. Would recommend to any traveller.

I wanted to express my sincere appreciation of your outstanding professional service. I was further very pleased in how your organization kept me abreast in every step of the process, there was no surprises and no wondering when, where and what was going on with my visa request. Please rest assured, that not only shall I return as future client, I will surely
recommend your service to others.. Thanks again...

I received my passport with the visa yesterday. Thank you for your good service, especially keeping me informed of the status during the recent snow storms in DC. I would definitely use your service agian and would recommend it as well.

Thank you very much for your great service. What a wonderful, speedy and efficient way to get visas. Thanks for making this part of our trip simple and trouble-free. Best wishes.

I would just like to express my gratitude for the excellent service I have received from your company. When I applied for three visas which I needed in a hurry, I got regular e-mails from Medhy, and everything was handled very professionally and right on time. In today’s world we usually find the time to complain when service is bad, but seldom make the time to offer compliments when service is good.
Yours gratefully,

YOU GUYS ROCK! I got my passport today, and am ready to leave tomorrow! Thank you SO MUCH for the outstanding work.

I would like like to take a moment to show my gratitude towards VISAHQ services, especially ANDREW who was great in handling my VISA for my vacation to the Bahamas. Given the tight deadline, Andrew was extraordinary in delivering my documents on time for my trip. I really hope to use your services for my future visas.

Paul thanks again for all your assistance. Received my renewed passport on Saturday for travel to Thailand on Sunday-thank you! This would have been impossible without you guys! The trip was great and would not have happened without your outstanding service.

I want to take a moment to pass on kudos to Josee for her exemplary customer service. I have been a bit of a head case as I was asked to come up with an India visa in a very tight timeframe. VisaHQ so far has come through exactly as promised (my visa is heading back to Calgary for tomorrow morning), and I have been in regular contact with your company to ensure my visa is delivered on time. Josee has been extremely patient with me even though I’ve been a total pain in the butt; in our many phone calls she was happy to discuss options and the “worst case scenario”. She even offered to call the Consulate on my behalf to ensure my visa was processed in time. Because of Josee, I will be recommending VisaHQ to my company for future visa requests.

Dear Visahq folks,
MY PASSPORT ARRIVED FRIDAY!!! All visas looked to be in order. I could not be more pleased with your service. I will definitely use it again. What I REALLY appreciated was the communications, some e-mail, some by phone. You obviously realize the anxiety levels of your customers rises exponentially as the date of departure gets closer and closer.

Received my renewed passport today for travel to the UK on Sunday-thank you! Your service was outstanding and worth every penny. I would not hesitate to use your services again or recommend you to someone else. Feel free to use me as a reference anytime.

Just had my first experience with your service. Had 2 Brazil Visas turn around within 2 weeks and 1 Brazil Visa turn around within 1 week! I've dealt with Brazil Visas before and never had this kind of turnaround. Very impressed and now stress free from the waiting worry... thank you!

I just again wanted to extend my thanks. In the crazy computerized world in which we live, your organization has been very professional, easy to work with, and very computer friendly. It is nice for something to a simple process with is rare these days. Kudos to VisaHQ.

I just wanted to say THANK YOU to VisaHQ and their staff. I did not realize how much time it took to process a visa request for my upcoming trip to Brazil to see my husband. I panicked when I was told it took about 20 days to process the paperwork. I searched the internet and found VisaHQ, applied online, mailed my supporting documents, and received my travel visa back before it was promised. I will refer every one I know that is traveling abroad to use your services.THANK YOU AGAIN FOR SUCH GREAT SERVICE!!!!

Thanks for providing prompt and reliable service in obtaining my visas to Russia and Belarus. Phone support was great as well. I will be turning to VisaHQ anytime I need visa help and I will recommend VisaHQ to my friends as well.

Thank you for assisting me during crunch time! Having very short notice, I needed to get down to Mexico for a construction job. I was very weary of all the different websites offering their passport services but was fortunate enough to find your site. Your company offered the quickest turn around time for the least amount of money! Mostly, I appreciate that your company realized the urgency of my situation and got my new passport to me in less time than I expected or was promised. I'm still shocked that I received my passport in only 2 days!!! Thank you VisaHQ! Because of your company, I was able to get to Mexico and fulfill my obligations! I will recommend your services to everyone I know!

I spoke with two of your online reps the past two days. They were both very curtious and prompt with answers for me! I was nervous about using your system but I would gladly recommend your service to anyone! Everything online was very organized and easy to find and the online help was very efficient: the names of the people who helped me were Yulia and David.

Thank you - just received back my completed documents - you guys are fantastic ....even with the holiday in there! Really appreciate how easy you were to work with, professional and on top of things, as well. Great personal service and interaction - it was a pleasure doing business with you. I will definitely recommend to others in my organization and use you again whenever I need a visa. Appreciate your living up to what you said you'd do and exceeding my expectations.

Just want to thank you for your help... I want to recognize and appreciate Mr. Carlos Mendoza's hard work. He kept me updated through out the process and returned my calls when I bugged =). It is obvious that the clients satisfaction is Mr. Mendoza's priority.Thank you for having helpful people like him as an employee.

Good Day,
We just received our passports and want to thank you for a job well done! This is the first time we have used your service and we are impressed with your efficiency, speed and especially the communication that kept us informed throughout the process. Thank you!

I recently submitted my group passports to VisaHQ for processing to Uganda and Kenya for our upcoming mission/convocation trip to East Africa. I immediately received information back from VisaHQ of the problems with the passports having no more Visa pages. I went online to correct the problem and to submit the new applications for adding Visa pages and then left my office to go on vacation before my overseas travel started. Somehow, I omitted sending VisaHQ all of the required information. Carlos called me the very next morning to inform me that he had received the documents and to let me know that more was needed. I explained to him that I was away from my office and on vacation and I asked him if he could help me during the phone call. In an outstanding and eager way with high professionalism, he proceeded to assist me which allowed the processing to be completed in just a few minutes. His customer support was outstanding and I am very satisfied with the service he and VisaHQ provided.

To whom it may concern,

I have had a good experience with VisaHQ.com the last few days. We did not notice our passports had expired until a few days ago and we are scheduled to leave for the UK the day after tomorrow. I have been invited to make a key address at a conference in England. My wife will accompany me and I have been looking forward to the trip for months. Getting a passport in a few days seemed to be an almost impossible task. We were fortunate to be able to work with Carlos at VisaHQ.com. He has made personal calls a number of times to me to let me know how things were progressing and once he filled out a form for us, because I had gotten the wrong form off the internet. His following up with us was very helpful to settle my nerves as there are so many things I have to do to get ready, renewing a passport at the last minute was a lot of stress, but he pushed it through. I have never met Carlos in person, but the way he handled things provided much relief for me and I thank him.

Getting a visa to Russia can be be a very confusing task. And finding a company you can trust to get it done for you can be a little scary. VisaHQ was fantastic to work with. They communicated with me every step of the way and made the process painless and effortless. I highly recommend VisaHQ. Thank you so much!

I merely wish to repeat that your business procedures are miles beyond any of your competitors. As a very frequent traveler to remote parts of the world I have had many sad experiences with many of them. Based on some real sad past experiences I fully expected to have the passport held hostage until I paid "X" amount for some phony charge that had been overlooked. So....all is well and my passport is alive and well on the desk beside me. Thank you so much! You certainly shall be processing my visas again in the near future, as well as those of many friends, who were delighted to hear about you.

I needed a passport in a hurry and found your website on the internet. The price was very good and I dealt with Carlos, who went out of his way to make sure I had my passport delivered to me by February 4. In this day and age, it is very gratifying to find employees who will go that extra mile to help customers. Thank you again and I will recommend your company to all my friends.

Thank you so much, I received my package today and a sigh of relief came over me. I cant tell you how thankful I am, I am going to recommend your website to anyone and everyone I know who is looking for a visa. Thanks again!

I would like to take the time out to thank you all for handling my visa for me and for keeping me informed with everything .. I will be using you in the future and telling everyone about your services.. Happy Holidays..God Bless

I received my passport by 7am this morning. Thank you so much for your help in expediting my renewal. I had really created a bad situation for myself and was sure I would not be able to travel next week. But VisaHQ was able to do exactly what they advertise - a 24 hour turnaround on my passport renewal. I also appreciated the open channels of communication by phone, email and company website which kept me up to date on the exact status of my renewal.

I'd like to thank you for the fast service you provided me with on getting my passport, I didn't expect it to even get here this fast.. it was amazing. Thank you very much and I'll make sure to use you if I have any passport troubles again. You are the best!

Thanks so much!! Just an FYI, I worked with Paul a lot of the time, and he provided me with excellent customer service. Just passing along some kudos.

I just wanted to say thank you so much for all your work, my passport was received today as promised by your company. What an excellent company and I will recommend you guys to everyone I know. Thank god for all your honesty and what a Class act. I will be able to make my departure date solely by your efforts...

You rock! Thanks for the service and the update. Your professional communication and timely delivery has me very impressed and I will save your information and recommend that others use you when they need help with a Passport or Visa. That was cool.

Thank you so much! Your service has been outstanding as far as answering questions and helping me. I was really nervous but I appreciate the honesty and integrity you have put forth.

I am still in the middle or processing my Visa for Bangladesh. Up to this point there have only been minor setbacks. I am amazed at the follow through and service I have received from your company. All along the way there has been complete follow up. When an issue came up not only was there a email request, I received a call from Tatiana. She was patient with me and certainly was interested in solving my problem. In most cases when dealing with people over the phone I find them more interested in giving their opinion or trained response rather than listening to caller. This was not the case with Tatiana. She made my problem her problem and took ownership of the process. Certainly I will use her as an example to myself as well as our employees as how to handle customers. Thank you for your time and service.

You guys are awesome! Passport arrived today. Thanks!

I just want to let you know that I have my passport with Australian visa inside. Thank you very much, the process was fast and efficient. I will definitely use visa HQ next time and will definitely recommend you to my family and friends. Have a good day!

To the fine folks at VisaHQ,

Just wanted to send you a brief note to express my sincere appreciation for your wonderful service. With your help, this otherwise intimidating process was so simple, so efficient and so convenient. I was anticipating a very frustrating run around and what I received was the complete opposite.

Imagine my surprise when I called the number provided for assistance and received an answer on the second ring from a real person (not a recording) who didn't put me on hold but immediately (and I mean immediately, like "Oh yes, I have your file right here") retrieved my file and answered my questions personally. Wow! Where do you get that kind of service these days? I now know of one place - VisaHQ!

Hats off to your personnel and your organization. I felt like I was the only person in the entire continental U.S. applying for a visa. The email updates about my visa's progress and the seemless turnaround and delivery of my documents was really amazing. Thank you.

One very satisfied VisaHQ customer.

Thank you for your response to my question. I think you service has been extraordinary! You have efficiently tried to take care of our visas that were very rushed indeed.

Thank you very much for your professionalism and your service. I truly appreciate it! This trip is already stressful enough without having to travel though Paris with luggage to obtain a visa! you have taken a great deal of stress from me. I shall inform the company I work through of your services as well as all I know.

I am eternally grateful for the hard work invested in getting the visa issued. I am sure that it took some good effort. Once again, many thanks.

Thank you very much for your punctuality and professionalism. At first, I was reluctant to send important personal documents via any courier, however, I quickly understood the benefits of a reputable visa service provider when I realized that the closest consulate was a plane ride away. VisaHQ provided notifications every step of the way, helping me obtain multiple visas to Central Asian countries, on time and with care. Thank you!